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Customer Service? A few weeks back the owner of this site sent out an email saying how he had re-purchased the site from the people who had some years ago he had sold it to. The email basically said, 'they were idiots, they've ruined my site, I'll make it better'. The owner 'Andrew' said that he had and would be making changes to this and the other sites he owns and in essence give it back to its users, especially those that pay membership fees. Andrew included his email address and invited people to write to him, so I did. To my surprise he replied and asked me to provide details of the failings that I identified, which I did. Subsequently I emailed other obvious failings that the sites have. Since then silence. Now it seems to me that in not responding to emails Andrew is no better than the people he himself was so critical about. Some people just don't get customer service and there have been no positive changes made to the sites. The one change was one to make more money... 'Reading — it’s the third best thing to do in bed.' Jarod Kintz, This Book Title is Invisible |
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Someone was pulling........your leg....
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